Terms of Service
Effective date: January 16, 2026
These Terms of Service (“Terms”) govern your access to and use of the ValidVantage website and services (the “Service”). By ordering a Pilot, onboarding, subscription, or managed retainer, you agree to these Terms.
Note: Replace bracketed items with your legal entity details and align to your actual commercial model.
1. Provider
Registered address can be provided for vendor onboarding upon request.
2. Definitions
- Customer: the legal entity ordering the Service.
- Pilot: a limited-scope engagement to produce an initial compliance snapshot and/or pack template.
- Compliance Pack: an exportable set of records and evidence prepared for audits or client site requirements.
- Customer Data: data and materials provided by Customer or processed on Customer’s behalf.
3. Scope of Service
ValidVantage provides compliance monitoring workflows, including requirement mapping (matrix), document status tracking, expiry alerts, and audit-ready exports (“Compliance Packs”).
Unless explicitly stated in an Order Form, ValidVantage does not provide legal advice and does not guarantee regulatory outcomes. The Customer remains responsible for compliance decisions and the accuracy of source documents.
4. Orders, onboarding, and Customer responsibilities
- Service is provided based on an Order Form, invoice, or written confirmation describing scope and fees.
- Customer will provide timely access to required information, stakeholders, and (where applicable) customer-owned storage (e.g., SharePoint/Drive) and permissions.
- Customer is responsible for the accuracy, legality, and quality of Customer Data and for obtaining any required consents from workers/contractors.
5. Fees and payment
Fees: as stated in the Order Form / invoice (e.g., Pilot, onboarding, subscription, managed retainer).
Payment terms: 14 days from invoice date, unless otherwise agreed.
Late payment: we may suspend Service for overdue invoices after notice.
Taxes: fees are exclusive of VAT and applicable taxes unless stated otherwise.
6. Subscription term and termination
- Subscription term: monthly or annual as per Order Form; renews automatically unless cancelled.
- Cancellation: effective at the end of the current billing period with 30 days notice.
- Termination for cause: either party may terminate for material breach not cured within 14 days after written notice.
- Effect of termination: Customer can export data/packs prior to termination; after termination, access ends and we delete/return Customer Data per DPA and retention policy.
7. SLA and support
Availability target: 99.5% monthly uptime (excluding planned maintenance).
Support channel: email (async-first) via contact@validvantage.com.
Response target: 1 business day for standard requests; faster for critical incidents where feasible.
Maintenance: may be scheduled with reasonable notice.
8. Confidentiality
Each party will protect the other party’s confidential information and use it only to perform obligations under these Terms and the Order Form.
9. Data protection
To the extent we process personal data on behalf of the Customer, the parties will enter into a Data Processing Addendum (“DPA”). The DPA is available at /dpa/ or upon request at contact@validvantage.com.
Customer remains responsible for determining the lawful basis for processing worker/contractor data and for providing required notices.
10. Intellectual property
- ValidVantage retains all rights to the Service, templates, and underlying methods.
- Customer retains all rights to Customer Data and source documents.
- Customer may export Compliance Packs for internal and client audit use.
11. Disclaimer
The Service is provided “as is”. ValidVantage does not provide legal advice and does not warrant that the Service will ensure compliance with any specific law or standard. Customer remains responsible for compliance decisions and operational outcomes.
12. Limitation of liability
To the maximum extent permitted by law, ValidVantage will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities.
ValidVantage’s aggregate liability under these Terms will not exceed the fees paid by Customer to ValidVantage in the 3 months preceding the event giving rise to the claim.
13. Governing law
These Terms are governed by the laws of the Netherlands. Disputes will be submitted to the competent courts in [YOUR CITY], unless mandatory law provides otherwise.
14. Changes to these Terms
We may update these Terms from time to time. The effective date indicates the current version.